Know Your Customer (KYC) Policy

Last Updated: August 14, 2026

Royalty Uniform Apparel is committed to conducting business in a safe, responsible, and lawful manner. As part of our efforts to prevent fraud, unauthorized transactions, identity theft, money laundering, and other unlawful activity, we may take reasonable steps to verify the identity and information of customers, organizations, teams, schools, businesses, and other parties placing orders with us.

This Know Your Customer (“KYC”) Policy explains the verification practices Royalty Uniform Apparel may use when processing orders and establishing business relationships.

1. Purpose

The purpose of our KYC procedures is to help Royalty Uniform Apparel:

Verify that customers and organizations are legitimate
Reduce fraudulent and unauthorized transactions
Protect customers from payment fraud and identity theft
Confirm authorization for certain team, school, business, or organizational orders
Identify unusual or suspicious transactions
Protect our payment and ordering systems from misuse
Comply with applicable laws and lawful requests

Our verification procedures may vary depending on the type, size, circumstances, and risk associated with a transaction.

2. Information We May Collect

When you place an order or conduct business with Royalty Uniform Apparel, we may collect information such as:

Name
Business, school, team, or organization name
Billing address
Shipping address
Email address
Telephone number
Order and transaction information
Payment-related information
Team or organization affiliation
Other information reasonably necessary to verify an order or business relationship

Payment information may be collected and processed by third-party payment processors rather than directly by Royalty Uniform Apparel.

3. Identity and Order Verification

Most customers will not be required to complete additional identity verification.

However, Royalty Uniform Apparel reserves the right to request additional information when an order or transaction requires further verification.

Additional verification may be requested for circumstances including:

Large or unusual orders
High-value transactions
Multiple orders placed within a short period
Billing and shipping information that does not reasonably match
Orders involving multiple payment methods
Transactions flagged by our payment processor or fraud-prevention systems
Unusual refund requests
Orders placed on behalf of schools, teams, businesses, or other organizations
Transactions that otherwise appear suspicious or inconsistent with normal purchasing activity

4. Organization Verification

Royalty Uniform Apparel frequently works with teams, schools, businesses, leagues, clubs, and other organizations.

When appropriate, we may verify that the individual placing an order or establishing a team store is authorized to act on behalf of the organization.

Verification may include confirming organizational contact information, communicating with an authorized representative, or requesting reasonable documentation demonstrating the customer's relationship with the organization.

5. Payment Verification

Customers must use payment methods that they are legally authorized to use.

Royalty Uniform Apparel and our payment providers may use fraud-prevention and payment-verification systems to evaluate transactions.

We may delay, decline, or cancel an order when payment information cannot reasonably be verified or when a transaction presents an unacceptable risk of fraud or unauthorized activity.

6. Additional Verification

In limited circumstances, Royalty Uniform Apparel may request additional documentation or information necessary to verify a transaction.

Any additional information requested will be limited to what we reasonably believe is necessary to evaluate the transaction, confirm authorization, or protect against fraud.

Failure to provide requested verification may result in an order being delayed, declined, or canceled.

7. Suspicious Activity

Royalty Uniform Apparel may review transactions that appear unusual, inconsistent, fraudulent, or otherwise suspicious.

Examples may include:

Unusual purchasing patterns
Attempts to use multiple payment methods for the same transaction
Repeated declined transactions
Significant discrepancies in customer information
Requests to ship products to unrelated third parties
Overpayments followed by refund requests
Requests to issue refunds to a different payment method
Suspected use of stolen or unauthorized payment information

The presence of one or more of these circumstances does not necessarily indicate illegal activity.

8. Privacy and Protection of Customer Information

Information collected for verification purposes will be handled in accordance with our Privacy Policy and applicable law.

Royalty Uniform Apparel takes reasonable measures to protect customer information and limits access to information based on legitimate business needs.

We may also rely on trusted third-party payment processors, e-commerce providers, fraud-prevention services, and other service providers to assist with transaction verification.

9. Refusal or Cancellation of Transactions

Royalty Uniform Apparel reserves the right to refuse, delay, or cancel a transaction when:

Customer information cannot reasonably be verified
Payment authorization cannot be confirmed
Fraud or unauthorized activity is suspected
Requested verification information is not provided
The transaction violates our policies
Completing the transaction could violate applicable law

Where appropriate, payments associated with canceled orders will be handled according to our applicable refund and payment policies.

10. Cooperation With Authorities

Royalty Uniform Apparel may cooperate with payment processors, financial institutions, law enforcement agencies, courts, government authorities, and other appropriate parties when required or permitted by law.

Customer or transaction information may be disclosed when required by a valid subpoena, court order, warrant, or other lawful request.

11. Relationship to Our Anti-Money Laundering Policy

This KYC Policy works together with Royalty Uniform Apparel's Anti-Money Laundering (“AML”) Policy and other fraud-prevention procedures.

Our goal is to maintain a secure and trustworthy ordering environment while minimizing unnecessary inconvenience for legitimate customers.

12. Policy Updates

Royalty Uniform Apparel may update this KYC Policy periodically to reflect changes in our business operations, payment systems, fraud-prevention practices, or applicable laws.

Updates become effective when the revised policy is posted on our website.

13. Contact Us

If you have questions regarding this Know Your Customer Policy or an identity or transaction verification request, please contact Royalty Uniform Apparel through the contact information provided on our website.

Royalty Uniform Apparel
817-909-2110
royaltyuniformapparel.com