Royalty Uniform Apparel
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Shipping Policy

Effective Date: July 23, 2026

Royalty Uniform Apparel is committed to delivering your order as quickly and accurately as possible. Because many of our products are custom-made, production times vary depending on the size and complexity of each order.

Order Processing

Production begins only after:

  • Your order has been finalized.
  • Artwork or proofs have been approved (when applicable).
  • Required payment or deposit has been received.

Custom orders typically require several business days for production before shipping. Estimated completion dates will be provided whenever possible but are not guaranteed.

Production Times

Production times vary based on:

  • Quantity ordered
  • Product availability
  • Custom artwork requirements
  • Embroidery or screen printing
  • Seasonal demand

Estimated production times are provided for planning purposes only and may change due to circumstances beyond our control.

Shipping Methods

We ship using reputable national carriers, which may include:

  • UPS
  • FedEx
  • USPS
  • Other commercial freight carriers when appropriate

Shipping options may vary depending on your order size, destination, and requested delivery date.

Shipping Charges

Shipping costs are calculated based on:

  • Package weight
  • Package dimensions
  • Shipping destination
  • Selected shipping service

Shipping charges will be shown on your quote, invoice, or checkout before your order is finalized.

Delivery Estimates

Delivery dates provided by shipping carriers are estimates only.

Royalty Uniform Apparel cannot guarantee carrier delivery dates and is not responsible for delays caused by:

  • Weather
  • Mechanical issues
  • Natural disasters
  • Carrier delays
  • Holidays
  • Incorrect shipping information
  • Other events beyond our control

Local Pickup

When available, customers may choose local pickup instead of shipping.

Customers selecting local pickup will be notified when their order is ready.

Orders should be picked up within a reasonable period after notification.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is provided:

  • Additional shipping charges may apply.
  • Delivery may be delayed.
  • Royalty Uniform Apparel is not responsible for packages delivered to an incorrect address supplied by the customer.

Lost or Damaged Packages

Please inspect your order immediately upon delivery.

If your shipment arrives damaged:

  • Save all packaging materials.
  • Take photographs of the damaged package and products.
  • Contact us within 5 business days of delivery.

If a package is lost in transit, please notify us as soon as possible. We will work with the shipping carrier to investigate the shipment. Carrier claim investigations may require additional time before a replacement or resolution can be provided.

Split Shipments

Some orders may be shipped in multiple packages due to inventory availability or product type.

Customers will be notified if multiple shipments are necessary.

International Shipping

International shipping may be available upon request.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

Royalty Uniform Apparel is not responsible for delays caused by customs processing.

Order Tracking

When available, tracking information will be provided after your order has shipped.

Please allow up to 24 hours for carrier tracking information to become active.

Return & Refund Policy

Because nearly all products sold by Royalty Uniform Apparel are custom-made specifically for each customer, all sales are final.

We do not offer refunds on:

  • Custom uniforms
  • Decorated apparel
  • Embroidered products
  • Screen printed products
  • Personalized items
  • Items with names, numbers, logos, or custom artwork

Exchanges

We gladly offer exchanges in the following situations:

  • We shipped the wrong item.
  • The item contains a manufacturing defect.
  • The item contains an error caused by Royalty Uniform Apparel.

Requests for exchanges must be submitted within 14 days of receiving your order.

Customers should email us with:

  • Order number
  • Description of the issue
  • Clear photos showing the problem

If the error is determined to be ours, we will repair, replace, or exchange the affected item at no additional cost.

Items must be unworn, unwashed, and in original condition unless the issue involves a manufacturing defect.

Incorrect Sizes

Customers are responsible for selecting the correct sizes.

Sizing charts are available upon request.

We cannot exchange or refund custom apparel ordered in the wrong size unless the error was made by Royalty Uniform Apparel.

Color Variations

Actual garment colors, ink colors, thread colors, and printed designs may vary slightly from digital proofs or images viewed on different screens.

These normal manufacturing variations are not considered defects.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact Royalty Uniform Apparel through our Contact page or by using the phone number or email listed on our website.